We moved into Empire Bay in December 2019 and it became immediately evident that we did not have mobile phone coverage as we were unable to pay our removalist onsite using mobile EFTPOS terminal. This was an unexpected surprise having living on the Central Coast for many decades.
We subsequently arranged NBN service and use wi-fi calling which is not particularly reliable, however it does provide some service. However, apart from minor annoyances, the critical issue is that in the event of an emergency when we are out of wi-fi range and/or without power/internet, we cannot contact emergency services.
During the past three years we have had no less than three weather events which resulted in our having no power for >24-36 hours. In each case we had no mobile reception nor ability to contact emergency services in the event of a crisis. Considering the first event related to bushfire, the second to an East Coast low and major storm activity and the third to flooding - each of these events may have resulted in our needing emergency assistance. Only by pure luck were we spared of any major catastrophes.
This is not a matter of frustration, it is a matter of real concern - in 2023 in a modern country such as ours, not being able to call emergency services is our frightening reality.
We are very fortunate to be in general good health, however as we age and become more infirm, this service will have far greater significance. We are surrounded on three sides by neighbours who are into their later years, all of whom are extremely vulnerable without the ability to communicate in the event of a critical accident or event (when without power/internet).
It was with immense relief that we observed the tower's approval previously and are now incredulous at the decision having been overturned. We urge Council to approve the application to provide this critical mobile phone coverage and some peace of mind that our community can contact emergency services in the event of a crisis.
